Service Pro Plumbing Privacy Policy

Service Pro Plumbing values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose the information you provide when you contact us or use our services.

Information We Collect

We may collect personal information including:

  • Name
  • Phone number
  • Email address
  • Service address
  • Billing information
  • Details related to your plumbing service requests

We collect this information when you contact us by phone, text message, email, through our website, or when scheduling or receiving service.

How We Use Your Information

We use your information to:

  • Schedule and confirm appointments
  • Provide estimates and plumbing services
  • Communicate about your service requests
  • Send invoices, receipts, and account updates
  • Respond to customer questions and support requests
  • Improve our services and customer experience

SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages, Service Pro Plumbing may send SMS messages regarding:

  • Appointment reminders
  • Scheduling and rescheduling
  • Estimates
  • Service updates
  • Billing and account notifications

Message frequency may vary. Message and data rates may apply based on your wireless carrier’s plan.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly.

Participation in SMS messaging is voluntary and is not required to receive our plumbing services.

Information Sharing

Service Pro Plumbing does not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information only when necessary to:

  • Process payments through secure payment providers
  • Comply with legal obligations
  • Protect our legal rights or prevent fraud

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

Please note that standard SMS/text messaging is not encrypted and may not be completely secure. If you prefer not to receive text messages, please let us know and we will communicate using another method whenever possible.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our website, and enhance our services.

Cookies are small text files stored on your device that help us:

  • Remember your preferences and website settings
  • Analyze website traffic and visitor behavior
  • Improve website performance and functionality
  • Measure the effectiveness of our advertising and marketing campaigns

We may use trusted third-party services, such as Google Analytics or similar analytics and advertising platforms, that collect non-personally identifiable information about your interactions with our website. These services may use cookies or similar technologies to provide website usage statistics and help us improve our website.

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

SMS Opt-In Privacy

Service Pro Plumbing respects your privacy. SMS consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to any third parties or affiliates for their marketing or promotional purposes.

Your SMS opt-in information is used solely to send messages related to your requested services, including appointment reminders, scheduling, estimates, service updates, and billing notifications.

We may share your information only with service providers that assist us in delivering SMS communications or operating our business (such as our messaging platform or payment processor), and only as necessary to provide those services. These providers are contractually required to protect your information and may not use it for their own marketing purposes.

Your Choices

You may:

  • Opt out of SMS messages at any time by replying STOP
  • Request to update or correct your personal information
  • Contact us with questions regarding your personal information or this Privacy Policy

Children’s Privacy

Our SMS messaging services are intended for individuals who are at least 18 years of age.

Changes to This Privacy Policy

Service Pro Plumbing may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Service Pro Plumbing

Phone: (405) 476-1574

Email: serviceprookc@gmail.com